You might want to make some changes. Here are the top ten issues in website design and usability.

Think about these things in relation to your website and consider what you might want to do to perfect your site.

1. The First Glance
In general, people look at the top left corner of your website first. You should have your essential information there: what your offerings are and how your potential customers can get it. Some visitors are at your site only long enough to confirm that you sell what they want, and some are ready to buy. All visitors need to be able to tell what you do right away. Don’t hide behind a splash page or make people wait while something loads – many won’t take the time.

2. Navigation
When your customers want and need more information, they’ll stay and look for it. Make sure they can find it easily. Put your navigation in the usual places, and make it very obvious what your visitors need to click in order to find each section. Don’t have more than 5-7 choices in your main navigation and keep it consistent on every page. Let your creativity and uniqueness show in some other way – follow the rules when it comes to navigation.

3. Contact Information
Can customers (and search engines) find you when they need you? Your contact information must be clear and accurate. It must also be easy to find. Visitors will visit your website several times before they choose to go for your services or purchase. Don’t make it hard for them to contact you when they’re ready.

4. Call To Action
What do you want your visitors to do? It should be easy to find out how to complete an order through your website or get more information. Regardless of the content of the page make sure that you include a clear call to action. Make it easy for visitors to purchase or request information from you. Just be sure to make it very clear.

5. Above the Fold Focus
Many visitors won’t scroll; most won’t scroll unless you have already convinced them that it’s worth their while to do so. Make sure important aspects are above fold. The unimportant things – why are they on your page? This is especially important on the home page. Visitors who’ve reached your FAQs page or your blog are probably interested enough to spend some time reading.

6. Inviting Content
To develop relationships with your clients, you need to have them visit more than once. In fact, most people won’t commit themselves the first time they come to your website. You need to offer them something of value so they’ll return. Do you have a blog, or frequently-updated featured products? Have you got any useful information that you could offer your customers?

7. Well-Organized Pages
Don’t make your visitors search. Always ensure that your page layout is clear, concise and gives the visitor exactly what they want without having to search for it. Try to put yourself in your customer’s position and use what you learn from testing. Decide what you want to say and plan its organization before you write, so you can be sure to have coherent paragraphs.

8. Visual Appeal
While the content on your page is the most important thing, an attractive page will be more enjoyable and appealing for visitors. Choose colours that work well together, leave some open space so it’s not too busy, and make sure you have everything lined up nicely. Even if you have not got artistic skills you can make a good impression – and you should.

9. Sincerity and Trustworthiness
The internet is all about trust. If you can ensure that your website is trustworthy, people will be more likely to complete an order. What’s more, the search engines also base your rankings on how trustworthy they think your page is. Don’t undermine your future success by trying to trick the search engines or mislead your visitors.

10. A Polished Finish
Do your links work? Make sure you check your grammar, spelling and layout are correct? Is all the information up to date and accurate? Your visitors would prefer to shop in a well kept and clean shop in the high street. They would prefer to purchase in a clean and well kept website too. They’ll have less faith in you if you have errors on your website.

Is your website perfect? Maybe not. We’ll be providing more information on all of these points as we go along, and your site will become better and better as you follow our suggestions and learn more.
By Pilar Torres Wahlberg (c) 2010

About The Author
Pilar Torres Wahlberg – Get Instant Access to our Free Guide to Proven Techniques on How to Succeed Online http://www.pickaweb.co.uk/ebook-download.htm

If you operate a website, you’re probably aware that your website operations are now highly regulated. And the pace of legal regulations continues to accelerate.

Which means that you face an increasing risk of legal liability.

So, it’s a good idea to give your website a legal check-up and to update your site before it’s too late.

General Issue Checklist

The general checklist below covers issues that are not new issues which arose in 2009. These issues have been around for a while, but some may be new to you, particularly if your website or marketing activities changed recently.

• Copyright Notice. These are the basic elements of a copyright notice: the word “copyright” or copyright symbol (c in a circle) followed by the year of first publication followed by the name of the copyright owner followed by “All rights reserved worldwide.” Here’s an example taken from my digicontracts.com website: Copyright 1996-2010 Digital Contracts, Inc. All rights reserved worldwide.

• Blogs. If you’ve recently added a blog to your site, or if your site is a blog site, it’s possible that a visitor could post infringing materials (e.g. text, video links, images). Under the strict principles of copyright law, you’d be a copyright infringer even if you were unaware of the posting. Your liability could be significant. The Digital Millennium Copyright Act (DMCA) provides a “safe harbor” from liability provided you publish a DMCA notice and register with the Copyright Office.

• Collection, Use and Sharing of Personal Information. Your marketing activities determine the categories of personal information you collect, how you use it, and how you share it. As you evolve your marketing practices over time, it’s easy to forget that your Privacy Policy should reflect your actual practices regarding personal information. This is one area in which most online marketers are the most vulnerable to legal liability. So, review carefully your present and anticipated future marketing activities that include personal information and update your Privacy Policy accordingly.

• Data Security. Technology and security practices are in a continual state of evolution. You’re required to implement and maintain “reasonable and appropriate” data security measures, according to the Federal Trade Commission (FTC). If your site does not actually implement up-to-date measures, you should update them immediately.

• Service Providers. Do your outsourced service providers – hosting, SEO, website development, etc. – have access to the internals of your website server and your databases that archive personal information? If so, according to the FTC, you need to enter into simple confidentiality agreements with these service providers.

• Human Intervention in Online Contracting. Two 2008 cases highlighted the fact that human intervention in online contracting may be a recipe for creating unenforceable agreements. The recipe for enforceable online agreements is well settled, but if you add intervention by your employees into the acceptance process, your online agreement may end up becoming unenforceable.

Emerging Issue Checklist

The emerging issue checklist below covers issues that were new in 2009 or experienced relatively significant new developments in 2009.

• Keyword-Triggered Ads. The issue is familiar: Whether pay-per-click advertisers should be permitted to use keywords that are also competitor’s trademarks for purposes of triggering the advertisers’ ads on a search results page. This issue continued to be hotly litigated in 2009 without ultimate resolution due to a split among various Circuit Courts of Appeals. However, a 2nd Circuit ruling in 2009 narrowed the split in favor of trademark owners. Congress may resolve the split with specific legislation in 2010.

• Behavioral Ads. Behavioral ads are highly relevant to consumers because they are based on consumers’ online behavior, including data tracked regarding sites visited, length of visits, content read, and searches made. In February 2009, the FTC issued a staff report entitled “Self-Regulatory Principles For Online Behavioral Advertising”. This report set out certain principles for purposes of protecting consumer privacy. Later, Google issued a notice that “interest-based” advertising utilized in its AdSense program required a modification to the Privacy Policies of all participants in the AdSense program. Look for congressional action on behavioral advertising in 2010.

• Red Flag Identity Theft Policy. 2009 saw deadlines for establishing a Red Flag Identity Theft Policy come and go. Extensions of the deadline were ordered by the FTC due to confusion over the scope of the regulations and who is covered. The current deadline is June 1, 2010. In simple terms, if your registered users make periodic payments payable as monthly or quarterly installments, or if you extend credít so that payment is made after receipt of the product or service, you’re covered by the regulations, and you should implement a policy.

• False Advertising. In July 2009, the Attorney General for New York reached a settlement with a cosmetic surgery company over the company’s fake positive consumer reviews on the Web. The company ordered its employees to pose as customers and to write flattering reviews. The Company agreed to pay $300,000 in penalties.

• FTC Guides. Concerned over false advertising on the Web (including the type of behavior discussed in the False Advertising point above), the FTC issued new Guides explaining how they will interpret existing law regarding endorsements and testimonials used in online advertising. If you recruit affiliates, resellers, or bloggers to promote your offering, you’d be classified as an “Advertiser” under the Guides, and if you’re recruited as an affiliate, reseller, or blogger to pitch the products of others, you’d be classified as an “Endorser” under the Guides. In simple terms, Advertisers are required to provide guidance and training to their Endorsers regarding the Guides or face liability. Endorsers are required to disclose material connections with their sponsoring Advertisers including receipt of compensation of any kind. Drafting and posting a Disclosure Policy is the key to compliance for Endorsers in order to avoid a fine of up to $11,000.

What to do if You’re Developing a New Website

If you’re developing a new website (or heaven forbid, if you have an existing website that has yet to incorporate website compliance documents), your website should incorporate some combination of the following documents:

• FTC Guides Disclosure Policy,
• Legal Page,
• Terms of Use,
• DMCA Registration Form,
• Privacy Policy,
• Service Provider Privacy-Security Agreement,
• Customer Agreement (click-wrapped SaaS, Membership, Subscription, Account Agreement), and
• Red Flag Identity Theft Policy.

Conclusion

The checklists in this article are not exhaustive; however, they should be a good start to a comprehensive legal check-up for your website as you move into 2010.

It’s not the “wild, wild west” atmosphere on the Web anymore. Legal compliance is essential if you want to avoid liability in a highly regulated environment.

This article is provided for educational and informative purposes only. This information does not constitute legal advice, and should not be construed as such.
By Chip Cooper (c) 2010

About The Author
Leading Internet, IP and software lawyer Chip Cooper has automated the process of drafting website legal compliance documents with his MyLegalFirewall website documents drafting service. Use his free online tool, Website Documents Determinator to quickly determine which documents your website really needs.

How SEO Consulting Delivers Bottom-Line Results

If your website does not receive exposure, it cannot attract targeted traffic. Without this traffic, it can’t contribute to your bottom line. SEO consulting uses a multi-pronged approach to lift your site to the top listings for your keywords. By appearing higher in the search engines, you’ll enjoy more exposure to your market. By targeting specific keywords that your customers are using, you’ll attract visitors who are more willing to take a predefined action. Whether you are collecting customer information for an email campaign or driving visitors into a sales funnel, SEO consulting provides targeted exposure – the engine for bottom-line results.

Basic And Advanced SEO Consulting Services

Every SEO consulting agency is unique. Most provide a core set of services that will help push your site higher into the organic listings. These will include keyword research, content creation and syndication, and link building. The speed with which you are able to climb into the top positions, and your site’s ability to control those positions, will depend on a few factors. The proficiency of the SEO consulting firm is important. So too, is the breadth of services offered.

Many SEO consulting professionals provide a comprehensive menu of services that includes online reputation management, reverse SEO, and social media optimization. Some will also launch and manage your pay-per-click (PPC) campaigns. This is not to suggest that your site needs every service in order to meet your objectives. Instead, a search marketing specialist will review your goals and design a tailor-made strategy for you.

The Hidden Value Of An SEO Consulting Professional

One of the most overlooked benefits of hiring an SEO consulting firm is that they will constantly monitor the search engines’ ranking algorithms. As the algorithms change, they can modify their techniques to gain greater leverage for your website.

Too often, site owners watch their rankings suffer without fully appreciating the root causes. Their pages slowly plummet in the organic listings, causing their traffic volume to deteriorate. As their traffic declines, their sales dry up. An SEO consulting expert will watch the algorithms closely and adapt quickly to changes. While your competitors struggle to maintain their positions, you’ll more easily control your search territory.

Search Engine Consulting Provides A Competitive Edge

Most site owners are slow to adapt to the changing landscape of the search engines. For example, when Google launched their Universal Search platform, savvy search engine optimization consulting firms devoted more attention to social media optimization. In doing so, they uncovered multiple entry points for their clients; Google had given social media sites more ranking authority.

This type of competitive edge is critical, though it’s often hidden from site owners. As the algorithms change, an experienced SEO consulting firm will carve out new opportunities to produce this type of edge for your site.

How To Hire An SEO Consultant

Experience counts, of course. A professional SEO consultant should have several years of experience in the search industry. That will have given them exposure to the tumultuous roiling of the search engines’ algorithms. Beyond experience, tactical and strategic foresight is critical. An SEO consulting professional should not only monitor the current state of the algorithms, but have formulated an impression regarding what the near future holds. Tracking and reporting is also important. Ideally, your SEO consulting firm will have the necessary tools to track organic positions, traffic, and even conversions.

So, does your company need SEO consulting services in order to capture and control your search territory? That depends on your niche. If your space has very little competition in the search engines, a comprehensive approach may be unnecessary. On the other hand, if your competitors are struggling to capture your positions, hiring an SEO consulting firm may be the most appropriate response.
By Julie Ann Ross (c) 2010

About The Author
With 20 years in marketing, advertising and 10 years in internet marketing, Rostin Reagor Smith is on the cutting edge. Combining Social Media Optimization with more traditional SEO and SEM methods, RRS is a consulting firm specializing in enhancing clients’ online presence and managing their public relations online. SEO, SEM and ORM, Online Reputation Management, are combined in this successful formula. www.RostinReagorSmith.com

1) First, it can be very expensive and most new marketers will exhaust their ad budget before they can successfully bring in revenue. This is mainly because Google Adwords can be deceptively difficult to master. The basic formula is to identify keywords, write an ad that uses the keywords and have a landing page that completely delivers on what your ad promises.

2) Next, Google rewards advertisers who solve the problem their searchers are trying to solve. If you fail to do this you can expect high cost per click and low traffic.

3) Further, Google purposefully keeps the exact formula for success under wraps. If you are not getting the results you are seeking, the support you receive from Google will be general at best. Expect Google to suggest “improve your landing page” or “tips for writing ads.” On top of that, Google periodically change their rules requiring you to change your campaign or face the prospect of high cost per click or low traffic.

4) Finally, the instant global reach of your Google Adwords campaign is accompanied by global competition with a wide variety of skill levels and budgets.

Keep your chin up though. There are many options that exist for the new marketer.

Initially most new marketers have more time than money and that can be a good thing (more on that later). There are many low-tech approaches that have worked for decades and still do. These alternatives allow you to learn how to market affordably which will allow for some trial and error without spending your whole ad budget.

Using some of the methods below will allow you to use several forms of marketing which is a more balanced and stable long-term approach. Here is the big bonus: your competitors are still online spending themselves out of business with Adwords!

Here are just a few options when thinking about an offline marketing campaign. They may not be sexy, but they are time-tested, and still very effective marketing tools.

1) Newspaper Advertising – requires only a computer and 800 number. Information about newspapers from around the country is easily researched online and ads can cost as little as $10 per week.

2) Flyers - this is a big one for those who have time but little money. Getting flyers or business cards made is cheap and easy using a site like vistaprint.com. Spend a couple of hours a day papering parking lots. The key with this plan is to put out a lot of flyers (hundreds daily).

3) Bandit Signs – Simple three line signs that reside at intersections and other high traffic areas which direct prospects to an 800 number with a message. Signs cost between $2-$5 dollars each and work wherever your prospects pass by or congregate.

4) Warm Market – You have an immediate advantage approaching people you know because a level of trust exists between you. Many marketers can get off to a quick start by starting here.

5) Article campaigns – this is absolutely free to do. Establish yourself online as a respected and knowledgeable marketer in your niche. You may still be learning the ropes about marketing, but you definitely know more than most people about your business.

6) Blogging – Similar to article marketing in that you share information about your area of expertise. Once people see you as a helpful resource they will begin to seek you out. The key here is to provide new content on a consistent basis. You can start today with a free site from WordPress or Blogger.

If you have the budget, make Google Adwords a part of your overall marketing plan AFTER you have established other forms of marketing. Whenever you are new at something you need to be allowed to make mistakes, learn from them and apply what you have learned in the future. Hard won knowledge is the best way to learn. By starting with basic (and still viable) forms of advertising you can develop into a well-rounded, knowledgeable and, ultimately, more successful marketer in the long term, which is everybody’s goal.
By Trish Thackston (c) 2010

About The Author
Brookview Partners teaches people how to become successful home-based entrepreneurs. Want to know the five principles we use and teach that have generated millions in income? Clíck below for our free report => thehomebusinessroadmap.com